The Problem Solution Services Pricing FAQ Free Audit

Built specifically for Sri Lankan Businesses.

Your Always-On WhatsApp & Call Super Team.

Imagine never missing a customer enquiry again, even on Poya days, weekends, or late at night. Zynlo is a scalable human team that becomes your voice, 24/7.

Start Your Free Audit → See How It Works
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Inbound call
Answered in 12s
Live
Your Brand
Zynlo agent online
Hi, do you deliver to Kandy tomorrow?
Yes! Next-day delivery is available. I can lock a slot for you now. What is the preferred time window?
Morning works. How much is COD?
COD is free on orders over Rs. 3,000. I have reserved 8-11 AM. Shall I confirm?
Avg reply<2 min
Chats today247
Answered98%

90% of SL customer interactions happen on WhatsApp & calls

✓ Meta compliant ✓ NDA-backed ops ✓ SLA-guaranteed ✓ 24/7 coverage ✓ Zero HR liability

Late replies equal lost sales in today's market.

Customers in 2026 expect instant responses, regardless of business hours. Every delayed reply is an active leak in your sales pipeline.

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The Owner's Trap

80-300+ chats daily plus continuous calls. No weekends off. The anxiety of the unanswered notification.

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The Hiring Dead End

Paying six figures a month for 8 hours of coverage, leaving you vulnerable for the other 16 hours.

↘

Revenue Leaking

Every missed message is a lost customer. Competitors reply faster while you are asleep or busy.

Evaluating the communication pathways

Why Zynlo is the smarter choice for growing Sri Lankan businesses.

MetricThe Owner (DIY)Traditional HireZynlo Super Team
AvailabilitySporadic8 hours24/7 Always-On
Cost PredictabilityLost timeHigh overheadPay-as-you-grow
HR & ComplianceBurnoutEPF/ETF LiabilitiesZero Liabilities
ScalabilityNoneSlowInstant

A continuous pipeline for customer interactions

Meet your invisible communication team. Not a bot. Not an employee. A scalable human team that becomes your voice.

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Enquiries

☰

Quotes

▣

Orders

✓

Payments

♫

Complaints

Channels

WhatsApp Messaging (24/7), Phone Call Answering, Email & LiveChat across all touchpoints.

Tools Included

Smart templates + Mini-CRM to track every interaction with total visibility and bi-weekly reports.

Guaranteed performance. Measurable results.

Our Service Level Agreements ensure your customers receive consistent, professional support every single time.

80%
Calls Answered

within 20 seconds

70%
First-Call Resolution

issues resolved on first contact

4-8 min
Average Call Duration

efficient yet thorough

95%
Service Uptime

during working hours

Everything included. Zero setup hassle.

We provide all hardware, software, and connectivity. You just grant secure WhatsApp access.

Computers

Fully equipped workstations

Headsets

Professional audio gear

Telephony

Enterprise phone systems

Internet

High-speed connectivity

Trained professionals who represent your brand

Every Zynlo agent meets rigorous standards before handling your customers.

✓

Computer Literate

Proficient in Excel, email, and tracking systems

✓

Professional Communication

Clear, courteous, and brand-accurate tone every time

✓

Trilingual Fluency

English, Sinhala, and Tamil speakers available

✓

Industry Trained

Understands logistics, delivery ops & high-pressure situations

✓

High-Volume Ready

Handles 80-100 calls or 100-120 messages per day

✓

5-Day Replacement

Not satisfied? We replace the agent within 5 working days

Built to win in the Sri Lankan market

We understand your customers because we are your customers.

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Trilingual & Cultural Fluency

100% Sri Lankan team understanding local slang, the Sinhala/Tamil mix, and cultural nuances.

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Calendar Aware

Seamless operations through Avurudu, Wesak, and Poya days. No gaps, ever.

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Meta Compliant

Fully compliant with WhatsApp Business rules to protect your number and reputation.

Choose your engine: Flexible models for every stage of growth.

Whether you pay-per-interaction or reserve a dedicated seat, Zynlo is mathematically cheaper than managing staff yourself.

Messaging
Rs. 39
per 8-hour window

Covers Email, LiveChat & WhatsApp message-based support.

Best for: Chat-heavy brands testing always-on coverage.

MOST POPULAR
Voice
Rs. 59
per answered call

Includes bespoke greeting, order taking, and complaint handling.

Best for: Phone-first orders, bookings, and complaints.

Dedicated Seat
Rs. 100,000
per seat / month

A dedicated agent seat managed by Zynlo. 8 hrs/day, 6 days/week. Zero HR liabilities.

Best for: Steady daily volume that needs one focused agent.

How to choose

Messaging if most demand arrives as WhatsApp, email, or live chat.

Voice if orders and complaints still come in by phone.

Dedicated Seat if volume is daily and you want one agent fully on your brand.

All plans include: Equipment, headsets, telephony, internet connectivity, training, supervision, and bi-weekly performance reports. Sunday and public holiday coverage available at 1.5× rate. Monthly invoicing with 30-day payment terms.

Spending to save: The financial case for Zynlo.

Real numbers from real businesses.

↑25-50%
Sales Increase

due to instant replies

↓60-80%
Cost Savings

vs. hiring internal staff

↓70-90%
Workload Reduction

for the business owner

Frequently asked questions

Practical answers for Sri Lankan operators evaluating always-on WhatsApp and call coverage.

Stop worrying about the phone.
Start with a Lost Revenue Audit.

Every delayed response in 2026 is a lost opportunity. Let Zynlo handle the noise while you focus on growth. We audit your last 100 chats and calls to show hidden lost revenue.

+94 72 358 9231 hello@zynlo.lk www.zynlo.lk

Request your free audit

Takes under a minute. We audit your last 100 chats and calls.

Continues on WhatsApp. No spam, no contracts.

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